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Manulife Requests Massage Therapy Members' Information

Thursday, 26 January 2012 00:00

As many of you know, NHPC has been in conversations with Manulife regarding their recent policy change requesting NHPC Massage Therapy members’ information. NHPC continues to look for solutions to this issue that will meet the needs of all parties. In the meantime, please ensure that you are complying with Manulife policies.

Manulife has requested that NHPC Massage Therapy members send in the following:

  • Description of your schooling
  • Copy of your diploma
  • Description of continuing education
  • Number of years of hands on experience within your practice

Manulife has requested that this information comes from the NHPC member. Due to privacy legislation, NHPC is not able to provide this information to Manulife on your behalf.

These documents are to be sent to:

Manulife Financial
Technical Services Department GB-A
Re: NHPC Practitioner Eligibility
380 Weber Street N
Waterloo, ON N2J 3J3

Fax: 519-883-0761
Email: ehc.wat.referrals@manulife.com

Questions regarding the information required can be directed to Manulife at 519-747-7000 ext. 238109.

In order to save your clients the inconvenience of having their claims rejected by Manulife, we encourage NHPC Massage Therapy members to be proactive and send this information to Manulife so that an assessment can be done to determine eligibility.

Read the Manulife Letter to NHPC

 

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