â€‹The NHPC staff handles everything from the day-to-day administrative tasks, to the functionality and progress of the Association, to the larger strategies that see the success of Association initiatives.
Some of the NHPC staff have had experience working as natural health professionals themselves. All are accomplished professionals in their respective fields and have extensive experience working in the public, private, and not-for-profit sectors.
The NHPC staff structure can be broken down into eight different teams, but every member of the NHPC staff works collaboratively to see its common goals met and to achieve its Vision, Mission, and Values.
Led by the Executive Director, under the direction of the Board of Directors, the Executive team oversees the Association, develops its future direction, and establishes the Association's initiatives and goals.
The Complaints Resolution and Practice Management team investigates concerns and complaints regarding member conduct that may be considered unprofessional. They also assist the public and members with questions or concerns about practice management and professional conduct.
The Privacy Officer ensures that the Association follows privacy best practices when dealing with members' personal information, and provides privacy guidance and support to NHPC staff and members.
The Membership team is the first point of contact for many NHPC members. The team is also responsible for approving new memberships, processing renewals, and administering the Continued Competency Program (CCP) and Competency Equivalency Exam (CEE).
The Communications team ensures members stay informed on all NHPC and industry initiatives and supports all other departments in any written and publicly presented communications. They also manage content for the NHPC website, email newletters and bulletins, and social media sites.
The Education and Events team are the planning force behind all NHPC events, including the NHPC Annual National Conference, Annual General Meeting, and Connections Cafes. The team also helps the NHPC staff to organize any public appearances and high profile meetings.
The Finance and Administration team is responsible for all money coming and being paid out by the NHPC. They also assist in implementing human resources and staff policies within the Association.
The Government Relations Manager monitors all activity at all levels of government across Canada and is the voice of negotiation and advocacy for natural health professionals, ensuring that the best interests of the NHPC's members are represented.