The staff of the NHPC is led by the Executive Director. The Association's policy is developed by the Board of Directors. A number of committees advise the Board on a range of issues.
The NHPC staff is broken down into these areas of service:
The Executive Director and the Registrar work with the Board of Directors to plan NHPC strategic goals and future direction.
The Complaints Resolution staff respond to concerns and complaints regarding any conduct of a member that may be considered unprofessional. They also assist the public and members with questions or concerns in practice management and professional conduct.
The Privacy staff ensure that privacy best practices across the provinces and territories of Canada are followed by the Association regarding members' personal information. They provide privacy guidance and support to the staff as well as to members.
The Membership team deals directly with NHPCA members on a day-to-day basis. They are responsible for approving new memberships, processing renewals, and administering the Continued Competency Program (CCP) and Competency Equivalency Exam (CEE).
The Communications team is responsible for ensuring members are well informed on all NHPCA initiatives. The team supports all other departments, as well as manages content on the NHPCA website, social media sites, and the quarterly Connections magazine.
The Events and Education team plans and executes learning opportunities for members. These include conferences, workshop series, Connections Cafes, study tours, webinars, online modules, and more.
The finance staff are responsible for all accounting and monetary funds coming in or out of the association.
The Government Relations staff work to develop and maintain personal, respectful, and deliberate relationships within governments at the local, provincial, and federal levels. They are also the first contact with issues related to government rules, bylaws, regulations, and legislation.