The Complaints Resolution team investigates concerns and complaints regarding member conduct that may be considered unprofessional as defined in the NHPC Bylaws.
The Practice Management team assists the public, industry and members with questions or concerns about practice management and professional conduct. The Practice Management team helps practitioners navigate their practice through their day-to-day activities and acts as a resource for "things they don't teach you in school."
Candace has 15 years of experience in holistic health practices. Always passionate about the body's ability to heal, Candace decided to leave her nine-to-five job as a financial advisor assistant to study massage therapy at Grant McEwan University in Edmonton.
After years of practising massage therapy and participating on the NHPC Board of Directors, Candace joined the NHPC in 2012 as the Practice Management Advisor and Complaints Administrator. She has since become the Practice Competency Manager.
Candace is a strong advocate for holistic health and feels that since so many practitioners work in isolation, it's important that they make a conscious effort to keep connected with industry news and information and through the networking opportunities the NHPC offers.
Her expertise as a holistic health practitioner has allowed her to be a subject matter expert with the association, designing content for the NHPC's Continuing Education Exam (CEE) and other educational sessions for members.
Candace is a huge music fan and loves attending live performances and music festivals. Candace grew up on a farm and stays connected to her roots through reading and enjoying the outdoors whenever she can.
Anna has worked at the NHPC since February of 2015 before moving into the Complaints Manager position in June of 2017.
In her role at the NHPC, Anna manages the Complaints Resolution Process, which serves as a means for ensuring public safety and upholding the credibility of the Association's holistic health professionals.
In her personal life, Anna is an active volunteer who strongly believes in the benefits of contributing personal time to charitable and community organizations. Anna also enjoys DIY home renovation projects, painting, and spending time outdoors.