To safeguard our employees and visitors, the NHPC office itself is closed and staff are working remotely.  
See our COVID-19 Q & A and contact us by email or phone with any questions.

COVID-19 Q & A

To keep you informed on how the COVID-19 pandemic affects your practice, we update this Q & A regularly and email you with special bulletins. 

We encourage you to share this information, our social media posts, and our COVID-19 Safety Precautions Poster (PDF) with those you connect with.

  • Although the NHPC office itself is closed as a precaution, staff are working remotely and can help you by email or phone between 8:00 a.m. and 4:00 p.m. (MT). 
  • For members who are due to renew from March 30, 2020, and onwards, we are extending the deadline by one month without charging an arrears fee.
  • If your Continued Competency Program (CCP) credits are due this year, rest easy, we have suspended CCP requirements for now.
  • We can't currently produce printed documents, but you can access your documents online through your account.
  • If you mail your renewal to us during this time, the processing time will be longer than usual (so online renewal is preferred). 
  • If you are putting your practice on hold and you are due to renew soon, you can change to associate membership by submitting a change membership type application in your account.

We are monitoring how the pandemic is impacting our members and adjusting our measures as needed.

We currently have the following measures in place for as long as forced business closures are in effect:

  • renewal deadlines have been automatically deferred by 30 days with no arrears period
  • regular members who chose to renew their full membership will receive partial rebates on membership dues
  • regular members have the option to change to associate membership, an uninsured membership type which costs only $150 (plus tax), instead of renewing as a regular member
  • associate members changing back to regular membership once they resume working have the option to pro-rate their insurance and membership dues to the end of their existing membership period, which results in a smaller cost at that time
  • associate members changing back to regular membership once they resume working will have the remainder of the associate dues they previously paid deducted from the cost of regular membership

If you need further assistance, contact our Member Services Team at

If your provincial/territorial or municipal government has ordered that non-essential services must be suspended, then you must close your practice until they lift those orders. The NHPC Code of Ethics states that members must abide by applicable laws, regulations, and legislation, so you have both an ethical and legal obligation to follow any public health orders.

Governments have also started issuing fines and enforcing closure to businesses that do not comply, so it is in your best interest to follow any closure orders.

Please check in the Provincial and Territorial Bulletins section below to see if business/service closures have been ordered for your province or territory. Even if your province/territory and municipality have not issued any public orders for closure, you will still be unable to offer services due to physical distancing requirements.

Some provinces or territories have allowed regulated health professionals to deliver emergency or urgent care during the suspension of services. However, care is only classified as urgent if a client who does not receive that care will suffer serious and imminent harm and is at risk of an emergency room visit.

Having patients scheduled for appointments because the patient requests it is not considered emergency or essential care.

While the services our members provide are beneficial, the NHPC does not consider them emergency or essential health care services during this time of pandemic because the benefits do not outweigh the risk of transmission of COVID-19 during treatment.

Since treatment requires extended close contact, you are at high risk of contracting or spreading COVID-19, regardless of your precautions and sanitation measures.

Even if they don't have symptoms, it is possible for a single practitioner to spread the coronavirus to a number of clients without knowing it. Those people may be in a high-risk group or spread it to someone who is in a high-risk group, especially if they are health care professionals themselves.

The risk of accelerating the spread of COVID-19 is too great to continue practising at this time. 

Until your province or territory announces that your specific type of business can reopen, you must follow previous public health orders and business closures. We will email members of each province/territory as relevant business reopenings are announced.

Check the Provincial and Territorial Bulletins section below to find out if your province/territory has plans for business reopening. You must follow their instructions for reopening, including workplace sanitation, personal protective equipment use, and physical distancing measures. We have also put together a summary of business re-openings (PDF). 

You should also check the website of your municipal government in case there are different opening dates or requirements for your specific community.

You do not have to return to work if you think it is unsafe to practise. Evaluate your personal risk based on your own practice environment, client population, and access to personal protective equipment (PPE), etc.

If your province or territory has announced that your business type can re-open, you must take the required precautions in your workplace. This includes all sanitation, use of personal protective equipment (PPE), and physical distancing measures required by the government.

If you can't take the precautions necessary to reduce the risk of transmitting COVID-19 — for any reason or at any time — you should not practise.

Check the Provincial and Territorial Bulletins section below for required workplace precautions for your province or territory. You can use our Return-to-work Member Handbook (PDF) as a supplement to any government requirements.

If you own a clinic, hold an orientation for staff to ensure they know all sanitation and distancing procedures, and post the procedures where they can easily refer to them.

The following resources are also available for you to use in your practice:
COVID-19: Caution to Clients Entering Clinic Poster (PDF)
Proper Handwashing Protocol Poster (PDF)
General COVID-19 Client Waiver (PDF)
Alberta COVID-19 Client Waiver (Contact Tracing Opt-in) (PDF)

We know many of you are having difficulty finding the PPE your province/territory requires you to wear to practise. In response, we reviewed a number of PPE suppliers to create a list of potential sources for you.

Supplier Location Products
Rocky Mountain Soap Company Across Canada Hand sanitizer
Vereburn Medical Supply Calgary Masks, gloves, hand sanitizer, gowns
CB Medical Calgary Masks, gloves, hand sanitizer, disinfectant
Healthcare and Rehab Specialties Calgary and Edmonton Masks, gloves, hand sanitizer, gowns
Comfort Home Solutions
Contact 780-885-6058 or
Edmonton Masks
Pure Care Edmonton Masks, gloves, hand sanitizer, gowns
Classic Health Supplies Edmonton Masks, gloves, hand sanitizer, disinfectant
Healthcare Solutions Edmonton Masks, gloves, hand sanitizer, gowns, disinfectant
Canadian Dental Supplies Mississauga Gloves
Equipment Medical Rive Nord Quebec Gloves, masks, shields, gowns
HBI Office Plus Saskatchewan Hand sanitizer, masks, glasses
Aspen Healthcare St. Albert Masks, gloves, hand sanitizer, gowns
Dental Deals Canada Toronto Gloves, hand sanitizer, masks
Bargains Group Toronto Masks, gloves, hand sanitizer
Know Your Body Best Toronto Masks, gloves, hand sanitizer, disinfectant
Cabeau United States Masks
Shippam Winnipeg Hand sanitizer, gloves, masks
ATB Nexus Alberta Masks, gloves, hand sanitizer, gowns
North Atlantic Systems
Contact 403-477-5249 or
Calgary Masks, aprons, face shields, hand sanitizer, disinfectant wipes
Brand Alliance Vaughn Face shields, masks
Massage Essentials Edmonton Face shields, masks, gloves
ProSante Inc
or 705-300-2116
Ontario Travel- sized hand sanitzer, masks
SteriPro Toronto Masks
Pharma Central United States Gloves, masks, shields, gowns
Viceroy Distributors Winnipeg Masks, gloves, hand sanitizer
My Dope Tee Toronto Masks, hand sanitizer
Green Forest Cleaning Red Deer Hand sanitizer, disinfectant
CB Medical Calgary Masks, gloves, hand sanitizer, disinfectant
Ron Jen Automotive Cosmetics
(local delivery or pick-up only)
Edmonton Hand sanitizer, disinfectant
Overdrive Sales and Marketing
Contact Jamie Bilyk at 780-886-0346
Alberta Hand sanitizer, disinfectant
Rapid Response Platform Alberta Masks, gowns, coveralls, hand sanitizer
Pharm Drugstore Calgary Masks, hand sanitizer
Sohma Naturals Nova Scotia Hand sanitizer
SafeCare BC British Columbia Masks, face shields, hand sanitizer, gowns
Relaxus Vancouver Masks, face shields, hand sanitizer, gowns, gloves, sanitizer
Canadian Tire Stores across Canada Gloves, hand sanitizer
Rona Stores across Canada Hand sanitizer
Eastern Currents Vancouver Masks, face shields, hand sanitizer, gloves
London Drugs Across Canada Masks, gloves
Costco Across Canada Masks
OrthoCanada Across Canada Masks, face shields, hand sanitizer, gloves, disinfectant
Action First Aid Ontario Masks, face shields, hand sanitizer, gloves, disinfectant
Add Impact Inc. Ontario Masks, face shields, gloves
Pharmacy Automated Mechanisms Ontario Masks, face shield, gloves, hand sanitizer
BYD Care   Masks, hand sanitizer
Canada Clinic Supply Ontario Masks, hand sanitizer, gloves, disinfectant, face shields, gown
Canadian Health Team Ottawa Masks, gloves, hand sanitizer, face shields
CanMedic Tech Toronto Masks, gloves, hand sanitizer, gowns
The Rag Factory Toronto Masks, hand sanitizer, gloves, disinfectant, face shields
Protect Canada Ontario Gloves, masks, face shields, goggles, hand sanitizer
Tippa Distillery Alberta Hand sanitizer (safe for wheat/gluten allergy)

All suppliers above ship Canada-wide unless otherwise indicated. The links provided are subject to the NHPC Links Policy.

Although we have reviewed each site, there has been a rise in illegitimate sites taking advantage of the COVID-19 pandemic. As with any website, if a site appears insecure or behaves suspiciously at any point, immediately stop using it.

Saskatchewan Government Sources

To help Saskatchewan businesses source the PPE they need, the Government of Saskatchewan has compiled lists of PPE suppliers. There are two lists — one that identifies suppliers of hand sanitizer (PDF) and another that includes suppliers of various other types of PPE (PDF).

The federal government has created the Economic Response Plan to aid individual Canadians and businesses. Employment and Social Development Canada has also adapted their programs in response to the COVID-19 pandemic. Check those sites regularly for the most up-to-date information on federal government assistance. 

The Canada Emergency Response Benefit (CERB) may provide you with temporary income support if you are unable to work due to COVID-19.

The Canada Emergency Wage Subsidy (CEWS) helps employers keep employees working during the COVID-19 pandemic by providing a 75 per cent wage subsidy.

To bring together all the information on these two benefits in one, accessible place for you, we prepared the NHPC Guide to CERB (PDF) and the NHPC Guide to CEWS (PDF).

Employment Insurance (EI) Sickness Benefits provides up to 15 weeks of income replacement to eligible claimants who are unable to work because of illness, injury, or quarantine.  

The prime minister has also announced additional support for small businesses, including the introduction of the Canada Emergency Commercial Rent Assistance (CECRA).

The federal government has also announced that it will offer support for students and recent graduates, including the Canada Emergency Student Benefit (CESB).

See the Provincial and Territorial Bulletins section below for links to financial assistance information for specific provinces and territories. 

There has been an increase in scams related to the COVID-19 pandemic, ranging from illegitimate product vendors to fake charities.

Familiarize yourself with common COVID-19 scams and report any fraud you encounter to the Canadian Anti-Fraud Centre.

Pandemics are not specifically excluded from your insurance coverage. If you are a regular member, your medical malpractice insurance coverage is in effect as long as you are following provincial/territorial requirements (at minimum) for safety when practising.

Any cases brought against members due to the COVID-19 pandemic will be examined on a case-by-case basis by the insurance company.

Your medical malpractice insurance does not cover loss of income or business interruption due to the COVID-19 pandemic. It does cover client claims of negligence during their treatment resulting in bodily injury, sickness, or disease.

For further questions about your coverage, please contact AON, the plan administrator, directly at: or 1-877-766-3093.

If you have additional questions that aren't answered on your provincial/territorial government websites, please contact your local Member of Parliament.

In response to the many changes happening across the country due to the COVID-19 pandemic, the NHPC has decided it will not host an in-person Annual General Meeting (AGM) or conference this year.

It is our social and ethical duty to protect the NHPC community as best we can and to act in the best interest of all Canadians.
We understand that the AGM and conference are important events for our members to earn CCP credits and to connect with staff, Board members, and each other. As such, we will be working diligently over the next couple of months to determine how best to bring the NHPC community together during this time of social distancing.
For the AGM, the NHPC will be hosting an online Zoom webinar, similar to the AGM webinar we hosted last year.
For the conference, we are exploring alternatives to the in-person event that was planned, such as hosting an online conference. If the conference is cancelled or members do not wish to attend it virtually, we will issue full refunds.
We appreciate your patience and understanding as we navigate the situation and determine how best to serve our members. If you have any questions or concerns about the AGM or conference, please email

We're all in this together and this advice applies to all of us. While we all want to take care of our physical and mental well-being by practising self-care, please stay home if you answer "yes" to any of the following:

  • Have you traveled to anywhere outside of Canada?
  • Have you been in close contact with a confirmed or probable case of COVID-19?
  • Are you experiencing any COVID-19 symptoms (cough, fever, difficulty breathing, etc.)?
  • WASH your hands with soap and water often – for at least 20 seconds
  • AVOID touching your eyes, hands, nose, and mouth
  • DISINFECT frequently touched objects and surfaces
  • COVER your nose and mouth with your elbow or a tissue when coughing and sneezing
  • DO NOT shake hands.
  • DISTANCE YOURSELF. Try to stay at least two metres away from people when in public.
  • POST our safety precautions poster (PDF).

Regularly check municipal and provincial/territorial government health services for updates on the current status of the virus, hygiene practices for health professionals, and workplace preparation. 

Also check your inbox for messages from the NHPC as well as this Q & A, which is updated frequently. 

This is an opportunity to spend time working on things you've been meaning to do with your practice, but haven't had the time for until now, like:

  • establish a presence on social media
  • ask clients to leave business reviews
  • make a business or marketing plan
  • plan a website or improve your website Search Engine Optimization (SEO)
  • document clinic procedures for sanitation and infection prevention to post when you re-open
  • learn about managing finances, cash flow, and contingency funds
  • go through client files and set aside files that have been inactive for over 10 years to be securely destroyed

You can also think about complementary revenue streams that may help your income now and in the future. For example, sell gift certificates or bundled treatments that can be used later or items that can be used at home for self-care.

As a holistic practitioner, you can also support the well-being of others:

  • reach out to clients to see if they would like any advice for self-care or exercises they can do at home
  • offer online workshops to your community through social media or YouTube

Although we have suspended CCP requirements for now, consider working on your credits anyway so you can focus on your practice once it is active again. Some activities you can do from home:

  • organize an online discussion with other practitioners to discuss the impact of COVID-19 on your practice and what you can do (Learning Type: Informal Meeting)
  • read electronic books or journals (Learning Type: Publications)
  • complete an online course or learning module (Learning Type: Online Learning)
  • develop or continue a mentorship through online communication (Learning Type: Mentoring)
  • enhance your well-being through activities like meditation, yoga, qigong, or tai chi (Learning Type: Personal Development)

If you teach workshops in-person, think about if you could adapt your content to be taught via video or online webinar. If you can, not only does it count for CCP credits (Learning Type: Teaching) but it could also be another source of income.

Refer to our CCP Guide (PDF) for all the learning types and their credit eligibility.

Since the Continued Competency Program (CCP) requires in-person First Aid and CPR training, you do not have to complete this requirement until it is safe to do so.

There is a difference in course price and length when renewing an active certificate vs. recertifying because your certificate has expired. Please contact your First Aid and CPR/AED provider for details on pricing.

Some providers continue to offers classes with participant limits to accommodate physical distancing if you don't want to wait. Other providers are extending the dates existing certification is considered valid to help practitioners whose certification would expire while physical distancing is in effect. 

Please check with your First Aid and CPR/AED provider directly for their individual COVID-19 policies. 

You may communicate with existing clients this way. For example, a massage therapist could suggest home care and exercises for clients.

If you charge a fee for this service, you cannot bill it as "massage therapy" or any other touch-based modality because it does not constitute a full treatment. You must advise your clients that this online service may not be covered by their insurance provider.

You must also ensure that whatever platform you use is confidential and secure, so you are in compliance with health care privacy legislation.

If you treat family members, you must be able to maintain objective care, meeting all professional standards and requirements in every aspect of the treatment, including record-keeping, receipting, and maintaining client confidentiality.

Insurance companies may have specific policies on treating family members. Therefore, they may flag a family member treatment as potential benefit plan abuse or conflict of interest and not reimburse the claim. Contact the insurance company directly to ask about their policies before providing treatment.

Some insurance companies have also stated that they will not be reimbursing claims for services provided during the COVID-19 pandemic.

We are gathering self-care resources to help members take care of their emotional and mental well-being during this stressful time.

Start by attending to both your physical and mental well-being with the Meditate and Move self-care videos from the Associated Bodywork and Massage Professionals (ABMP).

Also see what resources your provincial and territorial governments are offering for COVID-19 stress and anxiety management:

Supporting Mental Health & Wellness in a Time of Stress & Isolation (Alberta)
Managing COVID-19 Stress, Anxiety and Depression (PDF) (British Columbia)
Care for Your Mental Health (Manitoba)
Mental Health and Coping During COVID-19 (New Brunswick)
Mental Health and Wellness (Newfoundland and Labrador)
Mental Health and Social Distancing (Northwest Territories)
Mental health and well-being (Nova Scotia)
Managing Anxiety and Stress During COVID-19 (PDF) (Nunavut)
Ontario Increasing Mental Health Support During COVID-19 (Ontario)
Mental Health Online, Phone, and Text-based Supports (Prince Edward Island)
Stress, Anxiety and Depression Associated with COVID-19 (Quebec)
Mental Health and COVID-19 (Saskatchewan)
COVID-19 counselling and crisis support (Yukon Territory)                         

Government bulletins, resources, and select news stories will be added here as they become available.


Information for Close Contacts of a COVID-19 Case
Small and Medium Enterprise Relaunch Grant (Financial Assistance)
File a consumer complaint against a business
Guidance for Re-opening (Business Reopenings)
Alberta Relaunch Strategy (Business Reopenings)
Emergency financial assistance (Financial Assistance)
Restrictions on gatherings and businesses (Business Closures)
Supporting Mental Health & Wellness in a Time of Stress & Isolation
Support for employers and employees (Financial Assistance)
Support for Albertans (Financial Assistance)
COVID-19 info for Albertans
Information for Health Professionals

British Columbia

Report Price Gouging
Returning to safe operation (Business Reopenings)
BC's Restart Plan (Business Re-openings)
COVID-19 Provincial Support and Information (Financial Assistance)
Financial Supports in Response to COVID-19 (Financial Assistance)
B.C. COVID-19 response update (Business Closures)
Managing COVID-19 Stress, Anxiety and Depression (PDF)
Coronavirus disease (COVID-19)


File a complaint about price gouging with the Consumer Protection Office
Restoring Safe Services Phase One (Business Reopenings)
Restoring Safe Services (Business Reopenings)
Manitoba Gap Protection Program (MGPP) (Financial Assistance)
COVID-19 BULLETIN #50 (Business Closures Extended)
Public Health Orders (PDF) (Business Closures)
Manitoba Restricts Operations of Non-Critical Businesses in New Public Health Order (Business Closures)
Care for Your Mental Health
Business Continuity Planning for Disease Outbreak (PDF)
COVID-19 Updates
Resources for Health Providers

New Brunswick

Embracing the New Normal (PDF) (Business Reopenings)
NB's Recovery Plan (Business Reopenings)
Workers Emergency Income Benefit (Financial Assistance)
Guidance for Businesses
Mental Health and Coping During COVID-19

Newfoundland and Labrador

Government Guidelines for Fitness Centres and Yoga Studios (Business Reopenings)
Newfoundland and Labrador to Enter Alert Level 2 (Business Reopenings)
Newfoundland and Labrador to Enter Alert Level 3 Tomorrow (Business Reopenings)
Alert Level System (Business Reopenings)
Public Health Orders (Business Closures)
Mental Health and Wellness
Special Measures Order (PDF) (Business Closures)
COVID-19 Information

Northwest Territories

Report price gouging to Consumer Affairs
Mental Health and Social Distancing
Information on Income Security Programs (Financial Assistance)
All Gatherings Are Advised to Cancel Effective Immediately (Business Closures)
Northwest Territories COVID-19 Economic Relief (Financial Assistance)
Northwest Territories Government Newsroom
Public Safety Notices
Coronavirus Disease (COVID-19)

Nova Scotia

State of Emergency Price Gouging Prohibition
Re-opening Guidelines for Massage Therapists (PDF)
Re-opening Guidelines for Reflexologists (PDF)
Preparing to Re-open Nova Scotia (Business Reopenings)
Mental health and well-being
Measures to Help Citizens, Businesses Affected by COVID-19 (Financial Assistance)
Health Protection Act Order (PDF) (Business Closures)
Support for individuals, families and businesses (Financial Assistance)
Nova Scotia Government YouTube Channel
Nova Scotia Government Facebook Page
Nova Scotia Health and Wellness Facebook Page
Stay Informed - Live Webcast
Novel coronavirus (COVID-19)


Report price gouging to Consumer Affairs
Managing Anxiety and Stress During COVID-19 (PDF)
COVID-19 (Novel Coronavirus)


A Regional Approach (Business Reopenings)
Stage 2 (Business Reopenings)
Additional Openings for Stage 1 (Business Reopenings)
Report price gouging related to COVID-19
A framework for reopening our province (Business Reopenings)
Ontario Increasing Mental Health Support During COVID-19
Essential workplaces (Business Closures)
Ontario Providing Electricity Relief to Families, Small Businesses and Farms During COVID-19 (Financial Assistance)
Ontario Orders the Mandatory Closure of All Non-Essential Workplaces to Fight Spread of COVID-19 (Business Closures)
Ontario Enacts Declaration of Emergency to Protect the Public
2019 Novel Coronavirus (COVID-19)

Prince Edward Island

Consumer complaints about price gouging
Renew PEI Together Phase 2 (Business Reopenings)
Mental Health Online, Phone, and Text-based Supports for Islanders
Essential and Non-Essential Services (Business Closures)
COVID-19 Supports and Services (Financial Assistance)
For Businesses (Financial Assistance)
Chief Public Health Officer urges Islanders to work together to reduce the spread of COVID-19
Guidelines for the Control and Management of COVID-19 (PDF)


COVID-19 Toolkit (Business Reopenings)
Reopening and maintaining economic activities (Business Reopenings)
Stress, Anxiety and Depression Associated With the Coronavirus COVID-19 Disease
Minimization of non-priority services and activities (Business Closures)
Temporary Aid for Workers Program (Financial Assistance)
Government Assistance Programs Tool (Financial Assistance)
Coronavirus disease (COVID-19) in Quebec


Price gouging prohibited in Saskatchewan during pandemic
Saskatchewan Small Business Emergency Payment Program (Financial Assistance)
Fitness Facilities Guidelines (Business Reopenings)
Personal Care Service Guidelines (Business Reopenings)
ReOpen Saskatchewan Plan (Business Reopenings)
Province Announces Mental Health and COVID-19
Support for Workers (Financial Assistance)
Support for Businesses (Financial Assistance)
COVID-19 Information for Businesses and Workers
Government Clarifies Discrepancy Between Provincial, Municipal COVID-19 Orders (Business Closures)
Public Health Orders
Information for Health Care Providers

Yukon Territory

Recommended Practices and Personal Protective Equipment (PPE) for Allied Health Facilities – Interim Guidance (PDF)
May 8, 2020: COVID-19 Update (Business Reopenings)
COVID-19 counselling and crisis support
COVID-19 support for Yukoners (Financial Assistance)
Prohibited services in Yukon during COVID-19 (Business Closures)
Information about coronavirus disease (COVID-19) for Yukoners