To keep you informed on how the COVID-19 pandemic affects your practice, we update this Q & A regularly and email you with special bulletins.
We encourage you to share this information, our social media posts, and our COVID-19 Safety Precautions Poster (PDF) with those you connect with.
Below are most up-to-date NHPC PDFs we prepared for members in response to COVID-19:
Return-to-work Member Handbook
COVID-19: Caution to Clients Entering Clinic Poster
Proper Handwashing Protocol Poster
General COVID-19 Client Waiver
Alberta COVID-19 Client Waiver (Contact Tracing Opt-in)
NHPC Guide to CERB
NHPC Guide to CEWS
COVID-19 Safety Precautions Poster
We are monitoring how the pandemic is impacting our members and adjusting our measures as needed.
We currently have the following measures in place for as long as forced business closures are in effect:
If you need further assistance, contact our Member Services Team at firstname.lastname@example.org.
If your provincial/territorial or municipal government has ordered that non-essential services must be suspended, then you must close your practice until they lift those orders. The NHPC Code of Ethics states that members must abide by applicable laws, regulations, and legislation, so you have both an ethical and legal obligation to follow any public health orders.
Governments have also started issuing fines and enforcing closure to businesses that do not comply, so it is in your best interest to follow any closure orders.
Please check in the Provincial and Territorial Bulletins section below to see if business/service closures have been ordered for your province or territory. Even if your province/territory and municipality have not issued any public orders for closure, you will still be unable to offer services due to physical distancing requirements.
Some provinces or territories have allowed regulated health professionals to deliver emergency or urgent care during the suspension of services. However, care is only classified as urgent if a client who does not receive that care will suffer serious and imminent harm and is at risk of an emergency room visit.
Having patients scheduled for appointments because the patient requests it is not considered emergency or essential care.
While the services our members provide are beneficial, the NHPC does not consider them emergency or essential health care services during this time of pandemic because the benefits do not outweigh the risk of transmission of COVID-19 during treatment.
Since treatment requires extended close contact, you are at high risk of contracting or spreading COVID-19, regardless of your precautions and sanitation measures.
Even if they don't have symptoms, it is possible for a single practitioner to spread the coronavirus to a number of clients without knowing it. Those people may be in a high-risk group or spread it to someone who is in a high-risk group, especially if they are health care professionals themselves.
The risk of accelerating the spread of COVID-19 is too great to continue practising at this time.
Until your province or territory announces that your specific type of business can reopen, you must follow previous public health orders and business closures. We will email members of each province/territory as relevant business reopenings are announced.
Check the Provincial and Territorial Bulletins section below to find out if your province/territory has plans for business reopening. You must follow their instructions for reopening, including workplace sanitation, personal protective equipment use, and physical distancing measures. We have also put together a summary of business re-openings (PDF).
You should also check the website of your municipal government in case there are different opening dates or requirements for your specific community.
You do not have to return to work if you think it is unsafe to practise. Evaluate your personal risk based on your own practice environment, client population, and access to personal protective equipment (PPE), etc.
If your province or territory has announced that your business type can re-open, you must take the required precautions in your workplace. This includes all sanitation, use of personal protective equipment (PPE), and physical distancing measures required by the government.
If you can't take the precautions necessary to reduce the risk of transmitting COVID-19 — for any reason or at any time — you should not practise.
Check the Provincial and Territorial Bulletins section below for required workplace precautions for your province or territory. You can use our Return-to-work Member Handbook (PDF) as a supplement to any government requirements.
If you own a clinic, hold an orientation for staff to ensure they know all sanitation and distancing procedures, and post the procedures where they can easily refer to them.
The following resources are also available for you to use in your practice:
COVID-19: Caution to Clients Entering Clinic Poster (PDF)
Proper Handwashing Protocol Poster (PDF)
General COVID-19 Client Waiver (PDF)
Alberta COVID-19 Client Waiver (Contact Tracing Opt-in) (PDF)
We know many of you are having difficulty finding the PPE your province/territory requires you to wear to practise. In response, we reviewed a number of PPE suppliers to create a list of potential sources for you.
|Rocky Mountain Soap Company||Across Canada||Hand sanitizer|
|Vereburn Medical Supply||Calgary||Masks, gloves, hand sanitizer, gowns|
|CB Medical||Calgary||Masks, gloves, hand sanitizer, disinfectant|
|Healthcare and Rehab Specialties||Calgary and Edmonton||Masks, gloves, hand sanitizer, gowns|
|Comfort Home Solutions
Contact 780-885-6058 or
|Pure Care||Edmonton||Masks, gloves, hand sanitizer, gowns|
|Classic Health Supplies||Edmonton||Masks, gloves, hand sanitizer, disinfectant|
|Healthcare Solutions||Edmonton||Masks, gloves, hand sanitizer, gowns, disinfectant|
|Canadian Dental Supplies||Mississauga||Gloves|
|Equipment Medical Rive Nord||Quebec||Gloves, masks, shields, gowns|
|HBI Office Plus||Saskatchewan||Hand sanitizer, masks, glasses|
|Aspen Healthcare||St. Albert||Masks, gloves, hand sanitizer, gowns|
|Dental Deals Canada||Toronto||Gloves, hand sanitizer, masks|
|Bargains Group||Toronto||Masks, gloves, hand sanitizer|
|Know Your Body Best||Toronto||Masks, gloves, hand sanitizer, disinfectant|
|Shippam||Winnipeg||Hand sanitizer, gloves, masks|
|ATB Nexus||Alberta||Masks, gloves, hand sanitizer, gowns|
|North Atlantic Systems
Contact 403-477-5249 or
|Calgary||Masks, aprons, face shields, hand sanitizer, disinfectant wipes|
|Brand Alliance||Vaughn||Face shields, masks|
|Massage Essentials||Edmonton||Face shields, masks, gloves|
|Ontario||Travel- sized hand sanitzer, masks|
|Pharma Central||United States||Gloves, masks, shields, gowns|
|Viceroy Distributors||Winnipeg||Masks, gloves, hand sanitizer|
|My Dope Tee||Toronto||Masks, hand sanitizer|
|Green Forest Cleaning||Red Deer||Hand sanitizer, disinfectant|
|CB Medical||Calgary||Masks, gloves, hand sanitizer, disinfectant|
|Ron Jen Automotive Cosmetics
(local delivery or pick-up only)
|Edmonton||Hand sanitizer, disinfectant|
|Overdrive Sales and Marketing
Contact Jamie Bilyk at 780-886-0346
|Alberta||Hand sanitizer, disinfectant|
|Rapid Response Platform||Alberta||Masks, gowns, coveralls, hand sanitizer|
|Pharm Drugstore||Calgary||Masks, hand sanitizer|
|Sohma Naturals||Nova Scotia||Hand sanitizer|
|SafeCare BC||British Columbia||Masks, face shields, hand sanitizer, gowns|
|Relaxus||Vancouver||Masks, face shields, hand sanitizer, gowns, gloves, sanitizer|
|Canadian Tire||Stores across Canada||Gloves, hand sanitizer|
|Rona||Stores across Canada||Hand sanitizer|
|Eastern Currents||Vancouver||Masks, face shields, hand sanitizer, gloves|
|London Drugs||Across Canada||Masks, gloves|
|OrthoCanada||Across Canada||Masks, face shields, hand sanitizer, gloves, disinfectant|
|Action First Aid||Ontario||Masks, face shields, hand sanitizer, gloves, disinfectant|
|Add Impact Inc.||Ontario||Masks, face shields, gloves|
|Pharmacy Automated Mechanisms||Ontario||Masks, face shield, gloves, hand sanitizer|
|BYD Care||Masks, hand sanitizer|
|Canada Clinic Supply||Ontario||Masks, hand sanitizer, gloves, disinfectant, face shields, gown|
|Canadian Health Team||Ottawa||Masks, gloves, hand sanitizer, face shields|
|CanMedic Tech||Toronto||Masks, gloves, hand sanitizer, gowns|
|The Rag Factory||Toronto||Masks, hand sanitizer, gloves, disinfectant, face shields|
|Protect Canada||Ontario||Gloves, masks, face shields, goggles, hand sanitizer|
|Tippa Distillery||Alberta||Hand sanitizer (safe for wheat/gluten allergy)|
All suppliers above ship Canada-wide unless otherwise indicated. The links provided are subject to the NHPC Links Policy.
Although we have reviewed each site, there has been a rise in illegitimate sites taking advantage of the COVID-19 pandemic. As with any website, if a site appears insecure or behaves suspiciously at any point, immediately stop using it.
To help Saskatchewan businesses source the PPE they need, the Government of Saskatchewan has compiled lists of PPE suppliers. There are two lists — one that identifies suppliers of hand sanitizer (PDF) and another that includes suppliers of various other types of PPE (PDF).
The federal government has created the Economic Response Plan to aid individual Canadians and businesses. Employment and Social Development Canada has also adapted their programs in response to the COVID-19 pandemic. Check those sites regularly for the most up-to-date information on federal government assistance.
The Canada Emergency Response Benefit (CERB) may provide you with temporary income support if you are unable to work due to COVID-19.
The Canada Emergency Wage Subsidy (CEWS) helps employers keep employees working during the COVID-19 pandemic by providing a 75 per cent wage subsidy.
To bring together all the information on these two benefits in one, accessible place for you, we prepared the NHPC Guide to CERB (PDF) and the NHPC Guide to CEWS (PDF).
Employment Insurance (EI) Sickness Benefits provides up to 15 weeks of income replacement to eligible claimants who are unable to work because of illness, injury, or quarantine.
The prime minister has also announced additional support for small businesses, including the introduction of the Canada Emergency Commercial Rent Assistance (CECRA).
The federal government has also announced that it will offer support for students and recent graduates, including the Canada Emergency Student Benefit (CESB).
See the Provincial and Territorial Bulletins section below for links to financial assistance information for specific provinces and territories.
Pandemics are not specifically excluded from your insurance coverage. If you are a regular member, your medical malpractice insurance coverage is in effect as long as you are following provincial/territorial requirements (at minimum) for safety when practising.
Any cases brought against members due to the COVID-19 pandemic will be examined on a case-by-case basis by the insurance company.
Your medical malpractice insurance does not cover loss of income or business interruption due to the COVID-19 pandemic. It does cover client claims of negligence during their treatment resulting in bodily injury, sickness, or disease.
For further questions about your coverage, please contact AON, the plan administrator, directly at: email@example.com or 1-877-766-3093.
If you have additional questions that aren't answered on your provincial/territorial government websites, please contact your local Member of Parliament.
In response to the many changes happening across the country due to the COVID-19 pandemic, the NHPC has decided it will not host an in-person Annual General Meeting (AGM) or conference this year.
It is our social and ethical duty to protect the NHPC community as best we can and to act in the best interest of all Canadians.
We understand that the AGM and conference are important events for our members to earn CCP credits and to connect with staff, Board members, and each other. As such, we will be working diligently over the next couple of months to determine how best to bring the NHPC community together during this time of social distancing.
For the AGM, the NHPC will be hosting an online Zoom webinar, similar to the AGM webinar we hosted last year.
For the conference, we are exploring alternatives to the in-person event that was planned, such as hosting an online conference. If the conference is cancelled or members do not wish to attend it virtually, we will issue full refunds.
We appreciate your patience and understanding as we navigate the situation and determine how best to serve our members. If you have any questions or concerns about the AGM or conference, please email firstname.lastname@example.org.
We're all in this together and this advice applies to all of us. While we all want to take care of our physical and mental well-being by practising self-care, please stay home if you answer "yes" to any of the following:
Regularly check municipal and provincial/territorial government health services for updates on the current status of the virus, hygiene practices for health professionals, and workplace preparation.
Also check your inbox for messages from the NHPC as well as this Q & A, which is updated frequently.
This is an opportunity to spend time working on things you've been meaning to do with your practice, but haven't had the time for until now, like:
You can also think about complementary revenue streams that may help your income now and in the future. For example, sell gift certificates or bundled treatments that can be used later or items that can be used at home for self-care.
As a holistic practitioner, you can also support the well-being of others:
Although we have suspended CCP requirements for now, consider working on your credits anyway so you can focus on your practice once it is active again. Some activities you can do from home:
If you teach workshops in-person, think about if you could adapt your content to be taught via video or online webinar. If you can, not only does it count for CCP credits (Learning Type: Teaching) but it could also be another source of income.
Refer to our CCP Guide (PDF) for all the learning types and their credit eligibility.
Since the Continued Competency Program (CCP) requires in-person First Aid and CPR training, you do not have to complete this requirement until it is safe to do so.
There is a difference in course price and length when renewing an active certificate vs. recertifying because your certificate has expired. Please contact your First Aid and CPR/AED provider for details on pricing.
Some providers continue to offers classes with participant limits to accommodate physical distancing if you don't want to wait. Other providers are extending the dates existing certification is considered valid to help practitioners whose certification would expire while physical distancing is in effect.
Please check with your First Aid and CPR/AED provider directly for their individual COVID-19 policies.
You may communicate with existing clients this way. For example, a massage therapist could suggest home care and exercises for clients.
If you charge a fee for this service, you cannot bill it as "massage therapy" or any other touch-based modality because it does not constitute a full treatment. You must advise your clients that this online service may not be covered by their insurance provider.
You must also ensure that whatever platform you use is confidential and secure, so you are in compliance with health care privacy legislation.
If you treat family members, you must be able to maintain objective care, meeting all professional standards and requirements in every aspect of the treatment, including record-keeping, receipting, and maintaining client confidentiality.
Insurance companies may have specific policies on treating family members. Therefore, they may flag a family member treatment as potential benefit plan abuse or conflict of interest and not reimburse the claim. Contact the insurance company directly to ask about their policies before providing treatment.
Some insurance companies have also stated that they will not be reimbursing claims for services provided during the COVID-19 pandemic.
We are gathering self-care resources to help members take care of their emotional and mental well-being during this stressful time.
Start by attending to both your physical and mental well-being with the Meditate and Move self-care videos from the Associated Bodywork and Massage Professionals (ABMP).
Also see what resources your provincial and territorial governments are offering for COVID-19 stress and anxiety management:
Supporting Mental Health & Wellness in a Time of Stress & Isolation (Alberta)
Managing COVID-19 Stress, Anxiety and Depression (PDF) (British Columbia)
Care for Your Mental Health (Manitoba)
Mental Health and Coping During COVID-19 (New Brunswick)
Mental Health and Wellness (Newfoundland and Labrador)
Mental Health and Social Distancing (Northwest Territories)
Mental health and well-being (Nova Scotia)
Managing Anxiety and Stress During COVID-19 (PDF) (Nunavut)
Ontario Increasing Mental Health Support During COVID-19 (Ontario)
Mental Health Online, Phone, and Text-based Supports (Prince Edward Island)
Stress, Anxiety and Depression Associated with COVID-19 (Quebec)
Mental Health and COVID-19 (Saskatchewan)
COVID-19 counselling and crisis support (Yukon Territory)
Government bulletins, resources, and select news stories will be added here as they become available.
Small and Medium Enterprise Relaunch Grant (Financial Assistance)
File a consumer complaint against a business
Guidance for Re-opening (Business Reopenings)
Alberta Relaunch Strategy (Business Reopenings)
Emergency financial assistance (Financial Assistance)
Restrictions on gatherings and businesses (Business Closures)
Supporting Mental Health & Wellness in a Time of Stress & Isolation
Support for employers and employees (Financial Assistance)
Support for Albertans (Financial Assistance)
COVID-19 info for Albertans
Information for Health Professionals
Report Price Gouging
Returning to safe operation (Business Reopenings)
BC's Restart Plan (Business Re-openings)
COVID-19 Provincial Support and Information (Financial Assistance)
Financial Supports in Response to COVID-19 (Financial Assistance)
B.C. COVID-19 response update (Business Closures)
Managing COVID-19 Stress, Anxiety and Depression (PDF)
Coronavirus disease (COVID-19)
File a complaint about price gouging with the Consumer Protection Office
Restoring Safe Services Phase One (Business Reopenings)
Restoring Safe Services (Business Reopenings)
Manitoba Gap Protection Program (MGPP) (Financial Assistance)
COVID-19 BULLETIN #50 (Business Closures Extended)
Public Health Orders (PDF) (Business Closures)
Manitoba Restricts Operations of Non-Critical Businesses in New Public Health Order (Business Closures)
Care for Your Mental Health
Business Continuity Planning for Disease Outbreak (PDF)
Resources for Health Providers
Embracing the New Normal (PDF) (Business Reopenings)
NB's Recovery Plan (Business Reopenings)
Workers Emergency Income Benefit (Financial Assistance)
Guidance for Businesses
Mental Health and Coping During COVID-19
Government Guidelines for Fitness Centres and Yoga Studios (Business Reopenings)
Newfoundland and Labrador to Enter Alert Level 2 (Business Reopenings)
Newfoundland and Labrador to Enter Alert Level 3 Tomorrow (Business Reopenings)
Alert Level System (Business Reopenings)
Public Health Orders (Business Closures)
Mental Health and Wellness
Special Measures Order (PDF) (Business Closures)
Report price gouging to Consumer Affairs
Mental Health and Social Distancing
Information on Income Security Programs (Financial Assistance)
All Gatherings Are Advised to Cancel Effective Immediately (Business Closures)
Northwest Territories COVID-19 Economic Relief (Financial Assistance)
Northwest Territories Government Newsroom
Public Safety Notices
Coronavirus Disease (COVID-19)
State of Emergency Price Gouging Prohibition
Re-opening Guidelines for Massage Therapists (PDF)
Re-opening Guidelines for Reflexologists (PDF)
Preparing to Re-open Nova Scotia (Business Reopenings)
Mental health and well-being
Measures to Help Citizens, Businesses Affected by COVID-19 (Financial Assistance)
Health Protection Act Order (PDF) (Business Closures)
Support for individuals, families and businesses (Financial Assistance)
Nova Scotia Government YouTube Channel
Nova Scotia Government Facebook Page
Nova Scotia Health and Wellness Facebook Page
Stay Informed - Live Webcast
Novel coronavirus (COVID-19)
A Regional Approach (Business Reopenings)
Stage 2 (Business Reopenings)
Additional Openings for Stage 1 (Business Reopenings)
Report price gouging related to COVID-19
A framework for reopening our province (Business Reopenings)
Ontario Increasing Mental Health Support During COVID-19
Essential workplaces (Business Closures)
Ontario Providing Electricity Relief to Families, Small Businesses and Farms During COVID-19 (Financial Assistance)
Ontario Orders the Mandatory Closure of All Non-Essential Workplaces to Fight Spread of COVID-19 (Business Closures)
Ontario Enacts Declaration of Emergency to Protect the Public
2019 Novel Coronavirus (COVID-19)
Consumer complaints about price gouging
Renew PEI Together Phase 2 (Business Reopenings)
Mental Health Online, Phone, and Text-based Supports for Islanders
Essential and Non-Essential Services (Business Closures)
COVID-19 Supports and Services (Financial Assistance)
For Businesses (Financial Assistance)
Chief Public Health Officer urges Islanders to work together to reduce the spread of COVID-19
Guidelines for the Control and Management of COVID-19 (PDF)
COVID-19 Toolkit (Business Reopenings)
Reopening and maintaining economic activities (Business Reopenings)
Stress, Anxiety and Depression Associated With the Coronavirus COVID-19 Disease
Minimization of non-priority services and activities (Business Closures)
Temporary Aid for Workers Program (Financial Assistance)
Government Assistance Programs Tool (Financial Assistance)
Coronavirus disease (COVID-19) in Quebec
Price gouging prohibited in Saskatchewan during pandemic
Saskatchewan Small Business Emergency Payment Program (Financial Assistance)
Fitness Facilities Guidelines (Business Reopenings)
Personal Care Service Guidelines (Business Reopenings)
ReOpen Saskatchewan Plan (Business Reopenings)
Province Announces Mental Health and COVID-19
Support for Workers (Financial Assistance)
Support for Businesses (Financial Assistance)
COVID-19 Information for Businesses and Workers
Government Clarifies Discrepancy Between Provincial, Municipal COVID-19 Orders (Business Closures)
Public Health Orders
Information for Health Care Providers
Recommended Practices and Personal Protective Equipment (PPE) for Allied Health Facilities – Interim Guidance (PDF)
May 8, 2020: COVID-19 Update (Business Reopenings)
COVID-19 counselling and crisis support
COVID-19 support for Yukoners (Financial Assistance)
Prohibited services in Yukon during COVID-19 (Business Closures)
Information about coronavirus disease (COVID-19) for Yukoners
Prime Minister announces additional support for small businesses
Trudeau announces $130 million to help Canada's northern communities (Global)
Canadian Emergency Response Benefit (CERB) Application
Coronavirus disease (COVID-19)
How to apply for EI and COVID-19 emergency benefits (CBC)
Infection prevention and control for coronavirus disease (COVID-19)
Employment and Social Development Canada