To safeguard our employees and visitors, the NHPC office itself is closed and staff are working remotely.
See our COVID-19 Q & A and contact us by email or phone with any questions.

COVID-19 Q & A

To keep you informed on how the COVID-19 pandemic affects your practice, we update this Q & A regularly and email you with special bulletins. 

We encourage you to share this information, our social media posts, and our COVID-19 Safety Precautions Poster (PDF) with those you connect with.

  • Although the NHPC office itself is closed as a precaution, staff are working remotely and can help you by email or phone between 7 a.m. and 7 p.m. (MDT). 
  • For members who are due to renew from March 30, 2020, and onwards, we are extending the deadline by one month without charging an arrears fee.
  • If your Continued Competency Program (CCP) credits are due this year, rest easy, we have suspended CCP requirements for now.
  • We can't currently produce printed documents, but you can access your documents online through your account.
  • If you mail your renewal to us during this time, the processing time will be longer than usual (so online renewal is preferred). 
  • If you are putting your practice on hold and you are due to renew soon, you can change to associate membership by submitting a change membership type application in your account.

The NHPC recognizes that the COVID-19 pandemic is a fluid situation with new information and recommendations emerging daily. We advise that you take a risk-based approach to managing your business decision about whether or not to continue or cease operations temporarily.

Public health officials and chief medical officers are advising social distancing and that individuals must stay home unless otherwise essential.

Given this, the NHPC strongly recommends that you suspend your practice temporarily, for at least two weeks, and then reassess depending on what is happening with respect to the pandemic in your area.

However, managing your business and its risks during this time is a decision only you can make, not your association. The NHPC also reviewed its own risk factors, at which time we decided to temporarily close our office.

Continue to check both your municipal and provincial/territorial bulletins for their advice and restrictions in controlling the spread of COVID-19. 

It is in the NHPC Code of Ethics and your right to refuse treatment if it poses risk to the client OR the practitioner. The Code of Ethics also states that we abide by applicable laws, regulations, and legislation.

Remind your clients that you are being extra diligent with disinfection and sanitation in your clinic and treatment area. If your client is feeling uncomfortable about coming in for whatever reason, let them re-schedule.

If a client has flu or flu-like symptoms (cough, fever, difficulty breathing, etc.) postpone their appointment for at least two weeks, and until their symptoms subside.

If a client has travelled outside of Canada or has been in contact with someone who has travelled outside of Canada, postpone their appointment for at least two weeks.

Your medical malpractice insurance coverage is still in effect if you continue to work.

It does not cover:

  • client claims stating that you gave them COVID-19 during a pandemic
  • loss of income or business interruption due to the COVID-19 pandemic

It does cover:

  • client claims of negligence during their treatment resulting in bodily injury, sickness, or disease

For further questions about your coverage, please contact AON, the plan administrator, directly at: or 1-877-766-3093.

Manitoba Blue Cross has stated that they will not reimburse any client claims for treatments performed within the Manitoba Government mandated closure of April 1 to 14.

At this time, no other insurance companies have stated that they won't reimburse their plan members' claims for services provided by NHPC members during the COVID-19 pandemic. We will continue to monitor the insurer's policies and let you know if anything changes.

However, you should ask your clients to check with their plan administrator to confirm if services provided by NHPC members will remain eligible for reimbursement during the pandemic.

The Government of Canada has a COVID-19 Economic Response Plan, and Employment and Social Development Canada has adapted many of their programs in response to the COVID-19 pandemic. 

Employment Insurance (EI) sickness benefits provide up to 15 weeks of income replacement. They are available to eligible claimants who are unable to work because of illness, injury, or quarantine to allow you time to restore your health and return to work. 

The federal government is also supporting individual Canadians and businesses.

In response to the many changes happening across the country due to the COVID-19 pandemic, the NHPC has decided it will not host an in-person Annual General Meeting (AGM) or conference this year.

It is our social and ethical duty to protect the NHPC community as best we can and to act in the best interest of all Canadians.
We understand that the AGM and conference are important events for our members to earn CCP credits and to connect with staff, Board members, and each other. As such, we will be working diligently over the next couple of months to determine how best to bring the NHPC community together during this time of social distancing.
For the AGM, the NHPC will be hosting an online Zoom webinar, similar to the AGM webinar we hosted last year.
For the conference, we are exploring alternatives to the in-person event that was planned, such as hosting an online conference. If the conference is cancelled or members do not wish to attend it virtually, we will issue full refunds.
We appreciate your patience and understanding as we navigate the situation and determine how best to serve our members. If you have any questions or concerns about the AGM or conference, please email

We're all in this together and this advice applies to all of us. While we all want to take care of our physical and mental well-being by practising self-care, please stay home if you answer "yes" to any of the following:

  • Have you traveled to anywhere outside of Canada?
  • Have you been in close contact with a confirmed or probable case of COVID-19?
  • Are you experiencing any COVID-19 symptoms (cough, fever, difficulty breathing, etc.)?
  • WASH your hands with soap and water often – for at least 20 seconds
  • AVOID touching your eyes, hands, nose, and mouth
  • DISINFECT frequently touched objects and surfaces
  • COVER your nose and mouth with your elbow or a tissue when coughing and sneezing
  • DO NOT shake hands.
  • DISTANCE YOURSELF. Try to stay at least two metres away from people when in public.
  • POST our safety precautions poster (PDF).

Regularly check municipal and provincial/territorial government health services for updates on the current status of the virus, hygiene practices for health professionals, and workplace preparation. 

Also check your inbox for messages from the NHPC as well as this Q & A, which is updated frequently. 

This is an opportunity to spend time working on things you've been meaning to do with your practice, but haven't had the time for until now, like:

  • establish a presence on social media
  • ask clients to leave business reviews
  • make a business or marketing plan
  • plan a website or improve your website Search Engine Optimization (SEO)
  • document clinic procedures for sanitation and infection prevention to post when you re-open
  • learn about managing finances, cash flow, and contingency funds
  • go through client files and set aside files that have been inactive for over 10 years to be securely destroyed

You can also think about complementary revenue streams that may help your income now and in the future. For example, sell gift certificates or bundled treatments that can be used later or items that can be used at home for self-care.

As a holistic practitioner, you can also support the well-being of others:

  • reach out to clients to see if they would like any advice for self-care or exercises they can do at home
  • offer online workshops to your community through social media or YouTube

Although we have suspended CCP requirements for now, consider working on your credits anyway so you can focus on your practice once it is active again. Some activities you can do from home:

  • organize an online discussion with other practitioners to discuss the impact of COVID-19 on your practice and what you can do (Learning Type: Informal Meeting)
  • read electronic books or journals (Learning Type: Publications)
  • complete an online course or learning module (Learning Type: Online Learning)
  • develop or continue a mentorship through online communication (Learning Type: Mentoring)
  • enhance your well-being through activities like meditation, yoga, qigong, or tai chi (Learning Type: Personal Development)

If you teach workshops in-person, think about if you could adapt your content to be taught via video or online webinar. If you can, not only does it count for CCP credits (Learning Type: Teaching) but it could also be another source of income.

Refer to our CCP Guide (PDF) for all the learning types and their credit eligibility.

Since the Continued Competency Program (CCP) requires in-person First Aid and CPR training, you do not have to complete this requirement until it is safe to do so.

There is a difference in course price and length when renewing an active certificate vs. recertifying because your certificate has expired. Please contact your First Aid and CPR/AED provider for details on that.

Some providers continue to offers classes with participant limits to accommodate social distancing if you don't want to wait.

Government bulletins, resources, and select news stories will be added here as they become available.


Emergency financial assistance (Financial Assistance)
Restrictions on gatherings and businesses (Business Closures)
Supporting Mental Health & Wellness in a Time of Stress & Isolation
Support for employers and employees (Financial Assistance)
Support for Albertans (Financial Assistance)
COVID-19 info for Albertans
Information for Health Professionals

British Columbia

COVID-19 Provincial Support and Information (Financial Assistance)
Financial Supports in Response to COVID-19 (Financial Assistance)
B.C. COVID-19 response update (Business Closures)
Managing COVID-19 Stress, Anxiety and Depression (PDF)
Coronavirus disease (COVID-19)


Public Health Orders (PDF) (Business Closures)
Manitoba Restricts Operations of Non-Critical Businesses in New Public Health Order (Business Closures)
Care for Your Mental Health
Business Continuity Planning for Disease Outbreak (PDF)
COVID-19 Updates
Resources for Health Providers

New Brunswick

Workers Emergency Income Benefit (Financial Assistance)
Guidance for Businesses
Mental Health and Coping During COVID-19

Newfoundland and Labrador

Public Health Orders (Business Closures)
Mental Health and Wellness
Special Measures Order (PDF) (Business Closures)
COVID-19 Information

Northwest Territories

Information on Income Security Programs (Financial Assistance)
All Gatherings Are Advised to Cancel Effective Immediately (Business Closures)
Northwest Territories COVID-19 Economic Relief (Financial Assistance)
Northwest Territories Government Newsroom
Public Safety Notices
Coronavirus Disease (COVID-19)

Nova Scotia

Measures to Help Citizens, Businesses Affected by COVID-19 (Financial Assistance)
Health Protection Act Order (PDF) (Business Closures)
Support for individuals, families and businesses (Financial Assistance)
Nova Scotia Government YouTube Channel
Nova Scotia Government Facebook Page
Nova Scotia Health and Wellness Facebook Page
Stay Informed - Live Webcast
Novel coronavirus (COVID-19)


Managing Anxiety and Stress During COVID-19 (PDF)
COVID-19 (Novel Coronavirus)


Ontario Increasing Mental Health Support During COVID-19
Essential workplaces (Business Closures)
Ontario Providing Electricity Relief to Families, Small Businesses and Farms During COVID-19 (Financial Assistance)
Ontario Orders the Mandatory Closure of All Non-Essential Workplaces to Fight Spread of COVID-19 (Business Closures)
Ontario Enacts Declaration of Emergency to Protect the Public
2019 Novel Coronavirus (COVID-19)

Prince Edward Island

Essential and Non-Essential Services (Business Closures)
COVID-19 Supports and Services (Financial Assistance)
For Businesses (Financial Assistance)
Chief Public Health Officer urges Islanders to work together to reduce the spread of COVID-19
Guidelines for the Control and Management of COVID-19 (PDF)


Minimization of non-priority services and activities (Business Closures)
Temporary Aid for Workers Program (Financial Assistance)
Government Assistance Programs Tool (Financial Assistance)
Coronavirus disease (COVID-19) in Quebec



Support for Workers (Financial Assistance)
Support for Businesses (Financial Assistance)
COVID-19 Information for Businesses and Workers
Government Clarifies Discrepancy Between Provincial, Municipal COVID-19 Orders (Business Closures)
Public Health Orders
Information for Health Care Providers

Yukon Territory

COVID-19 support for Yukoners (Financial Assistance)
Prohibited services in Yukon during COVID-19 (Business Closures)
Yukon government announces $4M support package
Information about coronavirus disease (COVID-19) for Yukoners