Privacy Policy

The Natural Health Practitioners of Canada Association (NHPCA) takes your privacy and the security of your personal information seriously.

Personal Information

Personal information we collect will vary depending on the purpose for which we are collecting it.

What personal information do we collect?

The NHPCA requires personal information in order to provide products and services and to administer events.

NHPCA Website and Electronic Communication

When you visit www.nhpcanada.org (the "NHPCA Website"), you may choose to provide us with  personal information  about yourself, your firm or company when you purchase items or services from the NHPCA Website. This information can include such personally identifiable information as name, company name, address, phone number, and email address.

If you choose to correspond with NHPCA through email, we may retain the content of your email message(s) to us, along with our responses to you.  

Complaints Resolution

In the event that a complaint is received about a member, the NHPCA will process the complaint as set out in the NHPCA Bylaws. This may include collection of personal information from the complainant, witnesses, as well as the member being investigated.

Event Registration, Purchase of Products and Services, or Volunteer Activities

The NHPCA collects personal information during event registration, purchase of products or services directly from the NHPCA, and volunteer activities with the NHPCA. This can include name and contact information, as well as financial information for the purpose of processing payment for the event, product, or service.

How do we protect your personal information?

The NHPCA takes your privacy and security seriously. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and administrative procedures to safeguard and secure the information you provide to us.

This includes ensuring that any third-party contractors providing services to or on behalf of the NHPCA are bound by appropriate obligations of confidentiality.

We only retain personal information for as long as we require it to meet business, administrative or legal purposes.

When you enter sensitive information on the NHPCA website (e.g. credit card data), we encrypt that information using TLS 1.2, which provides access to advanced cipher suites and AEAD block cipher modes. Pages with forms that collect sensitive information on our Web site will utilize this technology and will have URLs that start with HTTPS instead of HTTP.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet and no method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private or sensitive information to us by email.

Please remember that, when you use a link to go from the NHPCA Website to another website, this Privacy Policy is no longer in effect with respect to any personal information that may be disclosed on such third-party websites. Your activities and interaction on any other website, including websites that have a link on the NHPCA Website, is subject to that website's own rules and policies. Please review those privacy rules and policies before proceeding.

How do we use your personal information?

The NHPCA uses personal information provided by event registrants, advertisers, and  customers to provide and administer the services and products requested and organize and administer event registrations. We may use your personal information for administrative, reporting, and analytical purposes, including to communicate with you about services, products, and event registration.

Personal information collected during the complaint resolution process will be used to investigate and process the complaint.

Disclosure to Third-Parties

We will not share or sell your information unless you consent to such information sharing, or as described in this Privacy Policy. 

The NHPCA may enter into other business arrangements with third-parties who will be given access to personal information (including, but not limited to, your email address) for the purpose of providing you information regarding products and services that we think will be of interest to you, but we will not share or sell your information unless you consent to such information sharing.

External consultants or contractors may have access to personal information, if access is necessary for the performance of their duties. For example, we use third-parties to perform credit card processing and email services. When you purchase a product or service from us, our credit card processing vendor will facilitate the transaction. An email service provider will provide our email services. We will share billing and email information, as necessary, with the third-party to provide that service.

These consultants and contractors are prohibited from using your personally identifiable information for any other purpose, including their own marketing purposes.

Certain consultants or contractors are located outside of Canada. These companies and their affiliates may store personal information outside of Canada. For further information regarding storage of personal information outside of Canada or regarding NHPCA policies and practices regarding storage outside of Canada, please contact us using  the contact information listed at the end of this Privacy Policy.

Personal information collected during the complaint resolution process may be shared with third-parties for the purpose of investigating the complaint on behalf of the NHPCA.

We may also disclose your personal information if authorized or required to do so by law or court order, or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or any affiliated parties; (b) protect and defend our rights and property, our website, the users of our website and/or our affiliated parties; or (c) act under circumstances to protect the safety of users of our website, ourselves or third-parties.

How to access your personal information

We strive to ensure that our collection, use, and disclosure practices with respect to your personal information are transparent. You may request access to your personally identifiable information that we collect and maintain about you by contacting us. In response to a request, we may provide access to your personal information, subject to applicable legal restrictions.

If you wish to access your personal information, submit your request, in writing, to the NHPCA at growingtogether@nhpcanada.org.

How to correct personal information

If you wish to request correction of your personal information, please submit your request for correction, in writing, to the NHPCA at growingtogether@nhpcanada.org

Aggregate Information

When you visit the NHPCA Website you may provide us with website use information that is collected as you or others browse on the NHPCA Website.

The NHPCA Website utilizes a standard technology called "cookies" and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include but is not limited to the date and time of visits, the pages viewed, time spent on the NHPCA Website, and the websites visited just before and just after our website. Personally identifiable information is not stored in these cookies.

We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our site in the aggregate, for usage and volume purposes, to help us better understand the needs of our visitors.

Who to contact if you have questions

If you have any questions, please do ask. The NHPCA can be reached by email at growingtogether@nhpcanada.org